Billing FAQ’s
Q. Why is my bill high only part of the year?
A. Increased water usage during the summer months
will cause your water bill to be higher.
Q. Do you actually go out and read the meters?
A. Yes. Residential meters are read on a
bi-monthly schedule; commercial meters are read
monthly.
Q. Why do you bill every other month?
A. Bi-monthly billing reduces costs since you are
billed six times a year instead of 12.
Q. Can I make advance payments on my bill?
A. Yes. We do accept advance payments on your
water/sewer account but not on your MUD tax. The
advance payment will show on your account as a
credit balance.
Q. Can I have my payment withdrawn from my bank
account?
A. Yes. We can email or mail you a direct debit
form or you can stop by the office and pick one up.
Call Customer Accounts at 281-367-1271 ext. 3.
Q. Why can't I apply over the phone?
A. The Texas Commission on Environmental Quality
(TCEQ) requires that we have a signed application on
file for all connections within the district.
Q. When is my bill due?
A. There are 11 districts within the boundaries
of The Woodlands, and each one has its own due date.
As a general rule, the bill is due about 20 days
after receipt by mail to qualify for the 10%
discount.
Q. Where and how can I pay my bill?
A. Your bill can be paid in person, placed in the
outside drop box, mailed to the office, or directly
withdrawn from you bank account. The address is 2455
Lake Robbins Drive, The Woodlands, Texas 77380. If
you prefer direct withdrawal, call 281-367-1271,
ext. 3 and request a direct debit form.
Q. Can I make payment arrangements?
A. Payment arrangements can be made once a year
on a case-by-case basis. Contact your Customer
Accounts Representative at 281-367-1271 ext. 3 for
help with this matter.
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